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For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.
The RV has third party insurance cover and it is likely that any other vehicle involved in an accident also has third-party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the third-party insurance of the party responsible for the accident. The extent of such third-party insurance varies in different States and Territories and Star RV strongly recommends that all passengers take out their own Personal Injury Travel Insurance.
The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.
The liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV by telephone on a credit card, not on return of the RV. Star RV reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.
We understand that Star RV guests want a worry free holiday and therefore the best liability option is already included in daily rates with only a $250 Bond required.
The Bond is payable to Star RV by an open signed credit card imprint with an authorisation for $250. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.
The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel to the Star RV branch location booked. Credit card refunds including bond refunds can take up to 14 working days depending on the guest’s financial institution.
If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.
If a guest is continuing on with another Star RV booking, the Bond can be transferred to the next booking within Australia.
StarRV reserves the right to refuse any rental at our discretion.
While on their road trip guests are responsible for:
• Damage caused where the terms of Rental Contract have not been met of the guest (other than when a third party damage admits fault and provides full contact and licence details).
• Damage caused by negligence and/or wilful conduct.
• Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the slide out, awning or roof top tent of the RV.
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Star RV, at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Apollo Assist at 1300 798 212 if any concerns regarding road accessibility.
Our RVs aren’t equipped for the rougher terrain and cannot be driven on unsealed roads. Well maintained access roads which lead to recognised campgrounds and are less than 12 kilometres long are allowed.
Star RV RVs can be driven North of Daintree River as long as written permission is obtained from Star RV prior to travel. Star RV RVs cannot be driven to Tasmania.