Insurance

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Travel Insurance

We strongly recommend that the renter/s take out the highest level of Travel Insurance.

PROTECTION PACKAGE

Personal Injury
New Zealand legislation provides limited coverage for personal injury. Star RV strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle.
The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental Period. Star RV reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability

  Cost Per Day Bond Liability
Standard Liability Included $7,500 $7,500
Liability Reduction Option (VIP cover)**
(Included in the Star Pack)
$47*
(max charge $2,350
i.e. 50 day rentals)
$250 $0

*The minimum amount payable for each reduction option per rental will be based on the minimum rental period applicable for your rental
**Includes one windscreen, two tyres and demurrage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.

In addition to the Liability an administration fee of NZD$75 will be charged per claim.

Bond
For security purposes, only a credit card can be used to provide a Bond. With Standard Liability the bond will be debited to the credit card immediately. When the bond is debited a non-refundable credit card administration fee will apply of 4.5% for American Express and Diners Club and 2% for Visa, MasterCard, Visa Debit and MasterCard Debit. With Liability Rediction Option (VIP Cover) the Bond is payable to Star RV by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250. The credit card holder must pre present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Refunds by credit card including bond refunds can take up to 21 working days depending on the renters Financial Institution.
Bond Roll Overs are permitted for Star RV multi hires only within the same country when the bond is banked.

Full Responsibility
At all times the renter is responsible for:
- Damage caused where the terms of Rental Contract have been breached.
- Damage caused by negligence.
- Damage caused to the Vehicle in any way by part or total water submersion or salt water.
- Damage caused to the Vehicle by the renters wilful conduct.
- Damage caused to the Vehicle by the use of snow chains.
- Damage caused due to a single vehicle roll over.
- Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
- Damage caused to tyres and windscreen except where the Reduction Option has been purchased.
- Damage or loss caused to any personal belongings.
- Damage caused due to use of incorrect or contaminated fuel.
- Damage to the underbody of the Vehicle except where the Star Pack has been purchased.
- Damage to the awning or overhead of the Vehicle.

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